Shipping & Returns
Free shipping in the United States. 30-day no-questions-asked returns. One-year hardware warranty on every OxiLeash.
Effective: May 23, 2026
Shipping
All OxiLeash orders ship from our warehouse in Shenzhen, China. We dispatch within 1 business day of order confirmation. Tracking number is emailed when your parcel leaves the warehouse.
- Standard worldwide air shipping — typically 7–14 business days, free on all orders
- Expedited (DHL / FedEx Express) — 3–6 business days, $14.99
- Dispatch from Shenzhen within 1 business day
- Tracking number emailed at dispatch
- Import duties and taxes (if any) calculated at checkout for transparency
30-Day Money Back
Try OxiLeash with your dog for up to 30 days. If you're not happy for any reason, return it for a full refund of the hardware price. Subscription fees for time actually used are non-refundable.
- Email support@oxileash.com to start a return — we'll send the Shenzhen return address
- Returns ship back to our Shenzhen warehouse — return postage is your responsibility
- Use a tracked service and email the tracking number to support
- Refund issued within 5 business days of warehouse receipt
- Original packaging not required, but appreciated
1-Year Warranty
Every OxiLeash comes with a one-year limited warranty against manufacturing defects. If the hardware stops working through normal use, we'll send a free replacement — no need to return the broken one.
Free replacement, no questions
Lost-cause damage? Email warranty@oxileash.com with your order number. We ship within 1 business day.
Questions about your order?
Email support@oxileash.com — we reply within 24 hours, every day of the week.