Support Center

Get in touch

• Order, shipping & returns — support@oxileash.com
• Warranty claims — warranty@oxileash.com
• Press & partnerships — press@oxileash.com
• Legal & privacy — privacy@oxileash.com

Quick answers

I just got my OxiLeash — how do I activate it?

Open the OxiLeash app, scan the QR code on the box, pick a plan, and your tracker is live in under 60 seconds.

My tracker isn't connecting to GPS — what do I do?

1) Make sure the tracker is charged. 2) Take it outside (cellular networks need open sky on first activation). 3) Wait 60–120 seconds for first lock. If still nothing, email support — we'll send a replacement.

How do I pause my subscription if I'm traveling?

In the OxiLeash app: Account → Plan → Pause. You can pause up to 60 days per year at no charge.

My tracker stopped working — what now?

If the hardware fails within the 1-year warranty period, email warranty@oxileash.com with your order number — we'll ship a free replacement, no need to return the broken one.

Can I cancel my subscription?

Yes — anytime in-app. You'll keep service through the end of the billing period.

Helpful links

• How OxiLeash health monitoring works — /pages/health-monitoring
• Live GPS & virtual fences explained — /pages/gps-tracking
• Compare subscription plans — /pages/plans
• Shipping, returns & warranty — /pages/shipping-returns
• OxiLeash vs Apple AirTag — /pages/oxileash-vs-airtag